1. Information We Collect
Surga88 collects various types of information when you use our platform. This information is necessary to provide a secure, seamless experience tailored to the needs of Malaysian users.
- Account information: Full name, phone number, email address, and identity verification details such as your Malaysian IC number, collected during registration and the KYC verification process.
- Device and browser information: Device type, operating system, IP address, browser version, and login session data for security and fraud detection purposes.
- Payment information: Details of deposit and withdrawal transactions in MYR via methods such as TNG eWallet, FPX, and bank transfer. Full bank account numbers are not permanently stored in our systems.
- Usage data: Records of in-platform activity, including games played, bets placed, session duration, and user preference settings.
- Cookies and tracking: Data collected via cookies, pixels, and other tracking technologies that help us understand user behaviour and improve the platform experience.
2. How We Use Your Information
Information collected by surga88 is used solely for the following purposes and will not be used beyond the scope stated here:
- Processes account registration, login, and user identity verification.
- Securely processes deposit and withdrawal transactions in Malaysian Ringgit (RM).
- Detects and prevents fraud, money laundering, or unauthorized access activities.
- Providing responsive customer support and resolving any transaction disputes.
- Sending account-related notifications, promotions you have opted in to receive, and policy updates.
- Complying with applicable legal and regulatory requirements.
Surga88 will not use your personal information for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking Technologies
The surga88 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
We use three categories of cookies:
- Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Analytics cookies: Helps us understand how users interact with the platform to improve services. The data collected is anonymous.
- Preference cookies: Stores language preferences, display settings, and session details for user convenience.
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality.
4. Data Storage & Security
Surga88 implements appropriate technical and organisational security measures to protect users' personal information from unauthorised access, disclosure, alteration, or destruction.
Key security measures we have in place include:
- 256-bit SSL encryption for all connections between user devices and surga88 servers.
- Databases protected with multi-layered access controls and continuously monitored.
- An automated intrusion detection system that alerts us to any suspicious activity.
- Regular security audits conducted by our internal technical team.
Your personal information is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When data is no longer needed, it will be securely deleted or anonymised.
5. Information Sharing & Third Parties
Surga88 does not sell, rent, or exchange users’ personal information with third parties for commercial purposes. However, in certain situations, information may be shared with limited parties as follows:
- Payment Service Providers: Transaction information required for processing is shared with payment processors such as banks and eWallet providers solely to facilitate MYR deposits and withdrawals.
- Legal compliance: Information may be disclosed to the relevant authorities where required by law, court order, or official investigation.
- Technical Service Providers: Third parties that assist in platform operations (such as cloud services) are bound by strict confidentiality agreements and may only process data under surga88's instructions.
Every third party involved is required to meet data security standards equivalent to or higher than those practised by surga88.
6. User Rights, Policy Changes & Contact Us
Your rights as a surga88 user:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request a correction via your account settings or by contacting customer support.
- Right to Erasure: You may request deletion of your account and personal data, subject to legal obligations and our data retention policy. Deletion requests may take up to 30 business days to process.
- Marketing Opt-Out Rights: You can opt out of marketing communications at any time through your account settings.
Policy Changes: surga88 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via in-platform notifications or registered email before taking effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
Contact Us: For any privacy-related enquiries, data access requests, or complaints, please contact our data protection team by email at [email protected]. You may also visit FAQ page us for answers to common questions.